Privacy Policy
Last updated: 10 September 2026
Rubbish Removal Camden NW1 respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect through our website and when you contact us, why we use that information, how we protect it and the choices available to you.
1. Who We Are
For the purposes of this Privacy Policy, references to “we”, “us” and “our” mean Rubbish Removal Camden NW1.
Business: Rubbish Removal Camden NW1
Address: 20-23 Mandela Street, Camden, NW1 0DU
Phone: 020 3369 0102
Email: office@camdenrubbishremoval.co.uk
2. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Telephone number
- Email address
- Property or collection address
- Details about the rubbish or clearance service you require
- Information provided when requesting a quotation
- Booking and service details
- Messages or other information you send to us
- Website usage information
- Technical information such as browser or device information where collected through website technologies
We only seek information that is reasonably relevant to the purpose for which it is collected.
3. How We Collect Information
We may collect information when you:
- Complete a contact or quotation form
- Contact us by telephone
- Send us an email
- Request a rubbish removal service
- Arrange or manage a booking
- Communicate with our team
- Browse or interact with our website
Some technical information may also be collected automatically when you use our website, depending on the cookies and analytics technologies installed.
4. How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Prepare or provide quotations
- Arrange rubbish collection and clearance services
- Contact you about a booking
- Confirm collection details
- Provide customer support
- Manage our business relationship with you
- Improve our website and services
- Maintain website security
- Keep appropriate business and transaction records
- Comply with legal or regulatory obligations
We will not use personal information for unrelated purposes without an appropriate legal basis.
5. Legal Basis for Processing
Where applicable, we process personal information using a lawful basis permitted under applicable UK data protection law.
Depending on the circumstances, this may include:
- Taking steps at your request before entering into a contract
- Performing a contract or providing a service you have requested
- Complying with a legal obligation
- Pursuing legitimate business interests where those interests are not overridden by your rights
- Consent, where consent is required
The appropriate legal basis depends on the nature and circumstances of the processing.
6. Sharing Personal Information
We do not sell personal information to third parties.
We may share relevant information with trusted service providers where this is necessary to operate our website, manage communications, provide services, process payments or maintain our business systems.
Where information is shared, we aim to ensure that it is handled appropriately and only used for relevant purposes.
We may also disclose information where required by law, regulation, legal proceedings or a lawful request from an appropriate authority.
7. Website Cookies
Our website may use cookies and similar technologies.
Cookies can be used for purposes such as:
- Supporting website functionality
- Remembering certain preferences
- Understanding website usage
- Improving website performance
- Measuring website traffic
The cookies used will depend on the technologies and services implemented on the website.
Where consent is required for non-essential cookies, we will seek consent through an appropriate cookie mechanism.
8. Third-Party Services
Our website may use third-party services such as website analytics, hosting, contact form, security or communication tools.
These providers may process certain information on our behalf or independently depending on how their services operate.
We encourage users to review the privacy information of relevant third-party providers where appropriate.
9. How We Protect Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate business records, resolve disputes and comply with legal or accounting requirements.
The exact retention period may vary depending on the type of information and the reason it is held.
When information is no longer required, we will take reasonable steps to delete or securely dispose of it where appropriate.
11. Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of information in certain circumstances
- Ask us to restrict processing in certain circumstances
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
Some rights are subject to specific legal conditions and exceptions.
12. Marketing Communications
We will only send marketing communications where we have an appropriate legal basis to do so.
If you receive marketing communications from us and no longer wish to receive them, you can contact us and ask to opt out.
You may also use an unsubscribe option where one is provided.
13. Children’s Information
Our website and services are intended for general customers and are not specifically directed towards children.
We do not knowingly seek to collect unnecessary personal information from children.
If you believe that a child has provided personal information to us unnecessarily, please contact us.
14. External Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of external websites.
You should read the privacy policy of any third-party website before providing personal information through it.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, data practices or applicable legal requirements.
The latest version will always be published on this page with the relevant update date.
We recommend reviewing this page periodically.
16. Contact Us About Privacy
If you have a question about this Privacy Policy or would like to make a privacy-related request, please contact us:
Rubbish Removal Camden NW1
20-23 Mandela Street
Camden, NW1 0DU
Phone: 020 3369 0102
Email: office@camdenrubbishremoval.co.uk
17. Complaints
If you have concerns about how your personal information has been handled, please contact us first so that we can investigate your concern.
You also have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), where applicable.
The ICO recommends that privacy information should be clear, accessible and explain matters such as the purposes of processing, retention, sharing and individuals’ rights.